Basic Elements Of Communication

Simply, we can define communication as “sharing of ideas or feelings with others.” Communication takes places when one person transmits information and understanding to another person. There is a communication when you respond or listen to someone. Movements of lips, the wave of hands or the wink of an eye may convey more meaning than even written or spoken words. The basic elements of communication process include communicator, communicatee, message, channel and feedback.

- Communicator is the sender, speaker, issuer or writer, who intends to express or send out a message.

- Communicatee is the receiver of the message for whom the communication is meant. The communicatee receives the information, order or message.

- Message, which is also known as the subject matter of this process, i.e., the content of the letter, speech, order, information, idea, or suggestion.

- Communication channel or the media through which the sender passes the information and understanding to the receiver. It acts as a connection between the communicator and the communicatee, i.e., the levels of communication or relationships that exist between different individuals or departments of an organization.

- Feedback, which is essential to make communication, a successful one. It is the effect, reply or reaction of the information transmitted to the communicatee.

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Upward Communication – what purpose does it serves?

Upper communication means the flow of information from the lower levels of the organization to the higher levels of authority. It transfers from subordinate to superior as that from worker to foreman, from foreman to company manager, from company’s manager to general manager and from general manager to the chief executive or the board of directors. In this way, the upward communication makes a chain

Upper communication includes judgments, estimations, propositions, complaints, grievance, appeals, reports etc. It is very important because it serves as the response on the success of downward communication. Management comes to know how well its policies, plans, strategies and objectives are adopted by those working at lower levels of the organization.

It keeps the management informed about the progress of the work and troubles faced in executions. On the strength of upward communication, the management amends its programs and strategies and makes further plans. It is needed in all type of organizations, whether big or small. It serves the following purposes: -

- To create communication receptiveness.
- To produce a sense of belongingness through active participation.
- To assess communication efficiency.
- To boost employee morale.
- To make improvements in managerial decision making process.
- To coordinate efforts.
- To know ideas of each individual in the organization.

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